Privacy Policy

About This Privacy Policy

TitanHear UK Ltd. respects your privacy and protects your personal data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

This privacy policy describes how we collect, use, and protect your personal data when you visit our website or use our services.

Data We Collect

Personal Data

We only collect data necessary for providing our services:

• Name and contact details (email address, phone number)
• Address details for appointments
• Hearing data and medical information (only with your consent)
• Appointment preferences and communication preferences

Technical Data

• IP address and browser information
• Website usage and page views
• Cookies and similar technologies

Purposes of Data Processing

We use your data for the following purposes:

• Service Delivery: Planning and conducting hearing tests and consultations
• Communication: Answering questions and informing about appointments
• Quality Improvement: Improving our services and website
• Legal Obligations: Complying with medical and administrative obligations
• Marketing: Informing about new products and services (only with your consent)

Data Sharing

We do not share your personal data with third parties, except in the following cases:

• Medical Professionals: With your audiologist or other healthcare providers
• Health Insurers: For claims and reimbursements (NHS or private insurance)
• Legal Obligations: When legally required
• Service Providers: Trusted partners who assist us in service delivery

Data Security

We take appropriate technical and organisational measures to protect your data:

• SSL encryption for all data transmission
• Access control and authentication
• Regular security updates and monitoring
• Staff training on data protection
• Backup and recovery procedures

Retention Periods

We do not retain your data longer than necessary:

• Medical Data: 8 years (legal requirement under UK law)
• Contact Details: 7 years after last contact
• Marketing Data: Until you unsubscribe
• Website Data: Maximum 2 years

Your Rights

Under GDPR, you have the following rights:

• Right of Access: The right to know what data we hold about you
• Right to Rectification: The right to have incorrect data corrected
• Right to Erasure: The right to have your data deleted
• Right to Restriction: The right to restrict processing
• Data Portability: The right to transfer your data
• Right to Object: The right to object to processing

Cookies and Tracking

Our website uses cookies for:

• Essential website functionality
• Website usage analysis (Google Analytics)
• Marketing and advertising (with your consent)

You can adjust your cookie preferences through our cookie settings.

External Links

Our website may contain links to external websites. We are not responsible for the privacy policies of these websites. We advise you to read the privacy policy of every website you visit.

Changes to This Policy

We may update this privacy policy from time to time. Important changes will be announced via our website or by email. We advise you to check this page regularly.